10 Reasons Your Website is Losing You Customers (And How to Fix It)
You have a website. It has been live for a while. But the phone is not ringing the…
Your website is often the very first impression a potential customer gets of your business. If it looks outdated, loads slowly or is difficult to use on a mobile phone, the chances are people are leaving before they even get to find out what you do. A professional website redesign can change all of that.
At Solar Web Design, we help businesses that have outgrown their current website. Whether your site was built years ago and has never been updated, was put together on a DIY platform that no longer cuts it, or simply no longer reflects the quality and professionalism of what you actually offer, we will transform it into something you are genuinely proud to share with customers.
A redesign is not just about making things look nicer. It is about making your website work harder for your business. Better design, faster loading speeds, a smoother experience on mobile and a clearer path for visitors to take action all combine to turn a website that loses you customers into one that wins them.
It is not always obvious when a website has reached the end of its useful life. Here are some of the most common signs we hear from clients who come to us for a redesign:
If any of those sound familiar, it is probably time for a fresh start. The good news is that a well executed redesign does not just fix the problems, it often transforms how a business performs online.
When we take on a redesign project, we approach it as a full rebuild rather than a surface level facelift. That means we look at everything from the structure and content of your site through to the technical foundations it sits on.
We do not apply a template over your existing website and call it a redesign. We design your new site from scratch, taking into account your brand, your customers and what you want your website to achieve. The result is something that feels current, professional and completely unique to your business.
If your current site is on an outdated platform, a DIY website builder or an old content management system, we will move everything across to WordPress. This gives you a modern, flexible platform that you can manage yourself and that is built for long term growth. WordPress powers over 40% of all websites on the internet and remains the most capable platform available for small and medium sized businesses.
A redesign is the perfect opportunity to make sure your website works brilliantly on every device. We build every site with mobile users as the priority, which matters more than ever now that the majority of web traffic comes from smartphones. Your new site will look and function just as well on a small screen as it does on a large desktop monitor.
Over time, websites can become cluttered and difficult to navigate as pages accumulate and content gets added without a clear plan. As part of your redesign, we will review the structure of your site, rationalise your pages and make sure visitors can find what they are looking for quickly and easily. A clear, logical site structure also helps Google understand your website better, which is good for rankings.
Many older websites were not built with SEO in mind, or the SEO foundations have eroded over time. Your redesigned website will be set up with clean code, fast loading speeds, proper heading structures, optimised page titles and meta descriptions, and correct image alt text throughout. This gives you a solid base to build your search engine visibility from.
We will work with you to review the content on your existing site and identify what is worth keeping, what needs updating and what can be removed. Good content is central to both user experience and SEO, and a redesign is a great opportunity to make sure everything on your site is clear, accurate and genuinely useful to the people reading it.
Slow websites frustrate visitors and rank poorly in Google. Every website we rebuild is optimised for speed, with compressed images, clean code, efficient plugins and proper caching in place so that your site loads quickly from the very first visit.
This is one of the most common concerns we hear from business owners considering a redesign, and it is a fair one. The short answer is that a well managed redesign should improve your rankings over time, not damage them.
Where websites do lose rankings after a redesign, it is almost always because the process was not handled carefully. Pages get deleted without redirects in place, URLs change without the old ones being forwarded, or important content disappears. We make sure none of that happens on your website.
As part of every redesign we carry out, we:
In most cases, clients see their rankings hold steady in the short term and then improve over the following months as Google begins to recognise and reward the improved quality and speed of the new site.
We make the redesign process as smooth and straightforward as possible. Here is what to expect when you work with us:
1. Discovery and audit
We start by taking a thorough look at your existing website. We assess what is working, what is not, what content is worth keeping and what the technical issues are. This gives us a clear picture of what needs to happen and means we can put together an accurate quote and timeline.
2. Strategy and planning
Before any design work begins, we agree on the structure of your new site. How many pages you need, how the navigation will work, what calls to action you want and what the priority goals of the new website are. Getting this right at the start makes everything else go more smoothly.
3. Bespoke design
We create a fresh design for your website and share it with you for feedback. You get to see exactly how your new site will look and feel before we build anything. We take on board your thoughts and refine the design until you are completely happy with it.
4. Development and migration
We build your new website and migrate all the relevant content across from your old one. We set up redirects, configure your hosting, connect your analytics and make sure everything is thoroughly tested on all devices and browsers.
5. Review and launch
We give you the opportunity to review the finished website before it goes live. Once you are happy, we launch and make sure everything transitions smoothly. We monitor the site closely in the days after launch to catch anything that needs attention.
6. Ongoing support
The relationship does not end at launch. We offer hosting and maintenance packages to keep your new website fast, secure and up to date so you can focus on running your business.
Find out more about our website maintenance packages and how we keep your site in top shape after launch.
Our website redesign projects start from £499. The final cost will depend on the size of your current site, how much content needs to be migrated, whether a platform change is involved and the complexity of the new design. We will always carry out a review of your existing site before giving you a quote so that the price reflects exactly what is involved.
You will receive a clear, itemised quote before any work begins. There are no hidden fees and no surprises along the way.
Get in touch for a free review of your current website and a no-obligation quote. Contact Solar Web Design today and let us show you what is possible.
If your current website is costing you customers rather than winning them, a redesign is one of the best investments you can make in your business. A fresh, fast, professional website that works on every device and is built to be found on Google can make a real and measurable difference to how your business performs online.
Website redesigns from £499. Fully bespoke, mobile first and built on WordPress for long term flexibility. Get in touch with Solar Web Design today and let us take a look at what your website could become.
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What we do
Beautiful, bespoke websites designed from scratch. No templates, no compromises — just a site that's unmistakably yours and built to convert.
Deliver pixel-perfect WordPress websites under your agency's brand. We build in the background so you keep the client relationship — and the credit.
Every site we build is fast, accessible, and search-engine ready. We make sure your investment actually gets found by the right people.
Shopify and WooCommerce stores designed to sell. From product pages to checkout, every detail optimised for conversion.
Ongoing care plans to keep your site secure, fast, and up-to-date. Think of us as your dedicated web team — without the overheads.
Let's have a chat. We'll listen, advise, and point you in the right direction. Please get in contact through our enquiry form.
Get in touch →Hosting & maintenance
Essential hosting for new businesses
Billed annually — £120/yr
Enhanced security & faster support
Billed annually — £300/yr
Priority everything, dedicated support
Billed annually — £600/yr
Questions
It depends on the state of your current site. If the platform is outdated, the design is significantly behind the times, the site does not work properly on mobile or the underlying code is poor, a full redesign is usually the better investment. Making improvements to a fundamentally flawed website is a bit like redecorating a house with bad foundations. If the issues are more superficial, such as needing fresher images or updated content, we can often handle those as smaller updates. Get in touch and we will give you an honest assessment.
No. Preserving your existing content is a key part of the redesign process. We carry out a full audit of your current site before we start and make sure all valuable content is migrated across to the new site. In many cases we will work with you to improve and refresh the content as part of the project.
Most redesign projects take between 3 and 6 weeks from start to finish, depending on the size of the site and how much content migration is involved. We will give you a clear timeline at the start of the project so you know exactly what to expect and when.
Yes, absolutely. We regularly take on projects where a client has outgrown a DIY website builder and needs something more professional and flexible. We will migrate your content across to WordPress and build you a site that gives you far more control and far better performance than a builder platform can offer.
No. We build your new website on a development environment that is completely separate from your live site. Your existing website stays up and running throughout the entire process. We only switch over to the new site when everything is finished, tested and ready to go.
We take great care to make sure your domain, your URLs and your Google rankings are protected throughout the redesign. Where URLs change, we set up 301 redirects so that anyone visiting an old link is automatically sent to the correct page on the new site, and no link value or search engine authority is lost in the process.
Yes. Once your redesigned website is ready to launch, we can host it on our managed WordPress hosting platform. Our hosting packages include daily backups, SSL certificates, malware scanning and ongoing support so your new site is in safe hands from day one. Find out more about our website hosting packages.
That is completely normal and expected. We share the design with you before any development begins specifically so that you can give us feedback and request changes. We want you to be genuinely delighted with how your new site looks, so we take the time to get it right before we start building.
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